FAQ

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1. About Sex Dolls
1) Sex doll sex: is it like the real sex?
2) How safe is sex doll sex?
3) Who are sex dolls for?
4) What are the differences between TPE and silicone?
5) How does a sex doll operate, exactly?
6) How easy is it to pose my dolls?
7) Are the dolls heavy?
8) How to choose clothes for my dolls?


2. About SEXODOLLS
Why SEXODOLLS?
Where is the company located?


3. About Use & Maintenance
A. How to clean?
B. How do you sex with a doll?
C. How can I store my doll?
D. What should be avoided in storage?
E. What is the range of the doll’s joints?
F. How much weight can the doll support?
G. Can I put makeup on my doll ?
H. Can I spray perfume on it ?
I. Can I play with my doll without lubricant?
J. Which kind of clothes are suitable for dolls?
K. How to deal with the wrinkles on my doll?
L. Can I put the doll in a bath or shower ?
M. How to warm up my sex doll before use?
N. Do not over stretch!
O. How do I repair my doll?
P. How long will a sex doll last?


4. About Order & Payment
(1) How to Order.
(2) Payment Method.
(3) Can I build my own sex doll?
(4) If I want to replace sex doll accessories, how to do it?
(5) Will anyone know what is inside my package?
(6) Is my sex doll really the size of a person?
(7) The doll is not exactly as described. What should I do?
(8) Are there any extra fees I have to pay later? 
(9) How should I do if I want to cancel order?


5. About Shipping & Customs
a. Free Shipping Countries.
b. How long will it take to receive my doll?
c. Doll discreet packaging and shipping information.
d. Will there be an issue in customs? 
e. Can I pick up my sex doll instead of having it delivered to my door?
f. I don't want to receive my doll at home?
g. How about the warranty?



 

1.About Sex Dolls

1) Sex doll sex: is it like the real sex?

Our sex dolls have gained in realism over time. On the one hand, our sex dolls appearance and skin details have increased a lot over time. And on the other hand, our sex dolls sensitive touch and feel have also become increasingly realistic with details down to the toes.
 

2) How safe is sex doll sex?
Our TPE material used is rated top medical TPE and passes the most stringent health and safety international requirements, supported with third party test and reports.
 


3) Who are sex dolls for?
TPE Sex Dolls are the ultimate sex toy, or the sex toy of the future. They are being used by married couples, professional photographers, couples who want to spice up their sex life and many others...

①People in a long distant relationship
Who seek the pleasure that his girlfriend or boyfriend is not able to provide in the distance. Technically it is not an infidelity, so the partner has nothing to fear. Having affairs with other people can lead you to get AIDs, something that will never happen with a doll.

②Single people
We all deserve a healthy sex life. Unluckily, most of us can't find a fuck buddy as often as we feel the need of satisfying ourselves. To have a doll at home is like having a pocket pussy masturbator, but much better. Some of our clients told us that a doll even helped them to recover from a depression. Could a love doll become a therapeutic method? who knows...

③Couples
Who want to spice up their sexual life and look for a doll as a threesome companion. Around 40% of our customers are currently in a relationship.

④Photographers
More and more photographers purchase a doll to use it as a model because they are very lifelike. Although dolls seem expensive, to pay a real model for few photo shooting sessions will be more expensive. Even if they work with models, sex dolls can help them to set up the lightning and can be used for training purposes, to try new set ups without the need of having a professional model waiting to get the best composition.



 

4)  What are the differences between TPE and silicone? 

Both materials are great and have a feel like real skin.
TPE has become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models. Silicone is typically regarded as the more durable material and TPE as the most realistic.
Here are the main attributes of each material.

Silicone dolls:
A bit harder than TPE but also more durable. More expensive. Easier to clean. Safe for human contact.

TPE dolls:
TPE is softer to the touch. More realistic “jiggling” of body parts (breasts, ass, etc). The material is more elastic which allows the dolls to be more flexible at their joints. Good heat retention. Less expensive. Safe for human contact. More care is required to clean and care for it properly.
 

5) How does a sex doll operate, exactly?
When you buy a sex doll from SEXODOLLS, you’re buying what is essentially the world’s most advanced sex toy. There are other sex toys on the market that are available through adult bookstores and websites across the country and across the Internet. All of the devices they sell are either intended to facilitate kinkier sex between two or more people or to allow one person to masturbate or otherwise pleasure himself or herself. A sex doll is essentially several masturbation sleeves contained within a body made of high-quality materials. The idea is to make the sex doll as close as possible to a real person. It is the same size and weight as a human being, and it has the same level of detail that a real person does if you were to look at them from a few feet away. In fact, many sex dolls are eerily lifelike and our dolls have sex moans option can be selected.
 

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6) How easy is it to pose my dolls?

Not as easy as it looks in the photos! Dolls are not meant to be standing for any significant length of time on their own, and depending on your physical condition and the weight of your doll, some positions may not be possible. We recommend starting with less ambitious positions, such as with the doll laying down. Don't expect to go through the Kama Sutra on Day #1.
 

7) Are the dolls heavy?

Yes, some of them can be. If it is your first doll, or if you are physically compromised and have trouble lifting a heavy suitcase, we recommend contacting us before buying a doll. Moreover, even if a 80-lb doll doesn't sound that heavy to you, please consider that it is a "dead weight" and it will feel significantly heavier and will be harder to pick-up, articulate and move around.
 

8) How to choose clothes for my dolls?

Firstly, we advise you wait for your doll to arrive so that you may have an opportunity to size her up and make a better decision on clothes sizing. All the dimensions offered on our website are for reference purposes only and we don't guarantee them to be free of errors. Some advice when choosing clothes for your doll is
(1) stick to stretchy type materials and avoid anything you think will be too tight,
(2) choose clothing that will be easy to put on,
(3) make sure to wash all clothing items at least twice before putting them on your doll to make sure the colour doesn't absorb into your doll's skin,
(4) take clothing off before storing your doll, and
(5) try to avoid very dark items where the colour may be absorbed into your doll's skin inadvertently.
 


 

2.About SEXODOLLS

Where is SEXODOLLS company located?

Our company and ware house are in guangzhou, China.
(Our Email Address: 
info@loversdolls.com )
 

Why SEXODOLLS?

SEXODOLLS is a 10-year professional OEM and ODM Chinese factory. All our dolls are built according to strict quality standards. Whether you are looking into TPE, silicone, mini dolls or realistic sex dolls, we are your best choice. You won’t get cheap silicone or TPE from us. We insist on producing dolls, which are extraordinary design, excellent quality, considerate service and favorable price. Our dolls are made-to-order, exactly as seen in the gallery. We'll show you pictures of your dolls and confirm each other before shipping. Delivery is always free worldwide, no matter what's in your cart. Our carriers are DHL and Fedex. And we will make sure to guarantee the best customer experience and to ensure that we offer you the doll that fits your needs the best. Your satisfaction is our priority. All questions are answered within 24 hours, and we have one to one personal services staff every day. Just shopping here, and get more pleasure.
 


 

4.About Order & Payment

(1)  5 Steps to Order. 

①Shopping: Choose your sex dolls and put her into your shopping cart.
②Buy: Place an order and pay for your doll online.
③Produce: SEXODOLLS will produce your dolls in about 3 to 5 days.
④Confirm: Order ready! You will receive her pics/videos and confirm your dolls.
⑤Free Shipping: Your will receive your dolls in about 7 to 14 days.
 
Notice:
Before shopping on SEXODOLLS, you may need to register and become our member for free.
If there is no confirmation within 3 days, we will arrange shipment by default. No refund is allowed once shipment is made on all orders. 
If doll has been shipped to the designated address, but nobody receive it. The resulting refund or doll is destroyed without any refund. 
In the rush hour of logistics, the clearance of European and Canada may take some time. Thank you for your understanding and support. 
 

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(2) Payment Method. 

① PayPal (Via PayPal / Visa / Master / Card, etc.) 
5% transaction fee.
On our site, place an order. Then pay for it by PayPal. Actually paying by PayPal means paying by bank card (Visa / Master / Card, etc.), even if you don't have a PayPal account. 

Card (Via email’s pay link.)
3% transaction fee. 
Tell us your address, phone number, email and name. Then we will make an order for you, and you can pay it by Card in email (pay link). 
 

(3) Can I build my own sex doll?

Select a doll that you like, and scroll down, in most of the dolls you'll see customization options. (Such as skin, eye, nail, vagina, wig, feet, public hair, etc.)
We allow customization options, please let us know if you are looking for some options that you can't find in our site. 
 

 (4) If I want to replace sex doll accessories (such as eyes, wig, head), how to do it?  
We allow customization options. Please choose your favourite accessories on the "Accessories". We have "Free Accessories", "Head" and "Wig" options. You can view the pictures there. And select what accessories you like on the doll page before add her into cart.
 

(5) Will anyone know what is inside my package?

Nope! No one will know but you! We will not include a single branding labeled anywhere on the box and shipping label. All sex dolls will be shipped in a plain brown box to remain discreet!
 

(6) Is my sex doll really the size of a person?
Yes, your sex doll is the size and weight of a petite woman. You can see her weight, height, waist, bust, hip, oral depth, anal depth, vagina depth. Then you can learn more about her. Our extremely well manufactured, high-quality sex dolls are as close to the “real thing” of a human being as you are going to get. They are intensely pleasurable and enjoyable, and their size and weight is part of this experience. 
 

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(7) The doll is not exactly as described. What should I do?

When it comes to factory photos, please note that the product photos on our website are taken by a professional photographer, supplied by the manufacturer to us, and not taken by the factory workers with their cell phone camera.
The heads on dolls will have semi-permanent make-up and even though every effort is made by the make-up artists to re-create the make-up done by the photographer during the photo session, it is not guaranteed to match 100%.
In the rare event that you don't like it you can simply remove it with makeup remover and re-apply make-up to your own personal preference.
When the doll arrives, you will receive exactly the doll as shown to you in the factory photos. First, compare the factory photos sent to you prior to shipping your doll with the doll you received. If these are significantly and obviously different then please let us know right away.
Remember that professional photoshoots are just that, professional photos that may have undergone some retouching. On the other hand, factory photos typically make the doll look terrible and much worse than how they will appear when the doll is unboxed.
What you will see when your doll arrives is usually in the middle, and you will very likely be very satisfied! With a little love and care, you can make the doll look just as sexy as the photographer did!
 

(8) Are there any extra fees I have to pay later? 

As you know, we are unique in the sense that the price on the website is the lowest price and we have special discount for you. Except the doll price, you may need to pay for your extra paid accessories (such as sex moans, one more wig / head, insurance...) and customs taxes by SEXODOLLS ($50). Before put her into your shopping cart, you can select which accessories you want and your list will show you the total amount. After you pay for your order, it wouldn't have any other extra fees. So, with us you can pay one price and let us handle the rest, this means clearance and taxes. Your job is just to wait and receive the dolls. It's simple, pay less and get more.  
 

(9) How should I do if I want to cancel order? 

Due to whatever reason, if you cancel the order before production (within 2 hours after the order), charge 10% of the cost.
Cancel the order before shipment (including production process), charge 60% of the cost.
Once it’s shipped, the order cannot be canceled or returned since it is a customized product.
 

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5.About Shipping & Customs

a. Free Shipping Countries.

① North American: USA, Canada, Mexico.
② Europe: Germany, Britain(UK), France, Italy, Poland, Czech, Spain, Belgium, Denmark, Netherlands, Luxemburg, Holland, Croatia, Slovakia, Slovenia, Finland, Monaco, Austria, Sweden, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece. Wax, Ireland, Portugal, Russia, etc.
③ Asia: Japan, Malaysia, China
④ Oceania: Australia, New Zealand.
⑤ South America, Africa, Asia, Islamic countries, Muslim countries: We can send dolls by UPS or FedEx, but customs and tax should be handled by yourself. 
(In Mexico, Switzerland, New Zealand, we will deal with customs, but tax should be handled by yourself.)
* Our packages shipping by UPS/FedEx/TNT/Other logistics. Door to door service, you just need to receive sex dolls. We will deal with shipping, customs clearance, customs tax and all other fees.
 

b. How long will it take to receive my doll?

Ordering a doll from our stock should have the doll at your doorstep about 7-14 days from the date your payment was received. If you'd like it received quicker, please select fast shipping options before you add them to cart.
 

c. Doll discreet packaging and shipping information. 

For customer privacy, there is no logo or sign on the package. We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. Your doll will be labeled “mannequin” (for customs clearance). We will give you the tracking number, then you can check the shipping process online.
 

d. Will there be an issue in customs?
Our dolls are adult dolls with big breasts and adult appearance, so you should feel relax. Purchase and shipping the adult dolls are legal. So you do not even have to bother with any fuss or stress.    
 

e. Can I pick up my sex doll instead of having it delivered to my door? 

Yes, if you prefer to pick up your sex doll instead of having it delivered to your residence you can arrange to pick it up at your local FedEx office. Once you receive the tracking number, you just have to go to FedEx website, click on "manage delivery", choose the option "manage delivery" and select your nearest FedEx location.

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f. I don't want to receive my doll at home? 

You just need to tell us the address or any other location or a FedEx/UPS store and we will ship your order there, so you can swing by and pick it there at your convenience.
If you don’t want to receive your doll at home, we can deliver to the nearest FedEx or UPS pickup point from your address. Alternatively, the courier will give you a call when the shipment lands in your country, let them know you prefer to pick it up yourself, then they will deliver to the nearest pickup point.

gHow about the warranty?  

We will confirm the product carefully with you before shipment. Due to the nature of products and the variety of uses, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.
If your product or any part is damaged during shipping, please send photos to our email (
info@loversdolls.com) and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.)
We believe all our products are of high quality. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us and our other customers to avoid a repeat of these issues in the future.